Tantrum Tracker is made by Bad Yorkie Studios, a one-person studio.
Subscriptions are billed by Apple and Google, so cancellations and refunds are handled
there — everything else comes to us.
Upgrading from the original iOS app
I've used Tantrum Tracker for years. Do I have to pay now?
No. If you purchased the original iOS app, you keep the core app free, forever.
Your tracking, charts, and all your existing records stay available at no cost. Premium is
optional and adds cloud features — syncing across devices, backing up photos and videos, and
sharing with a co-parent or clinician — along with
multiple selections per category when logging (as many behaviors,
precipitators, responses, mitigators, and resolutions as applied, instead of one of each)
and shared categories, which keep custom triggers, places and responses
consistent across everyone in a Support Circle. You never have to subscribe to keep using
what you already had, which includes logging one item per category exactly as the original
app did.
The app asked to migrate my data the first time I opened it. What is that?
Version 4 uses a new storage system. The first time you open it, it copies your existing
records into the new format. This usually takes a few seconds, or a minute or two if you have
a lot of photos and videos. Please leave the app open while it runs. Your
original data is kept until the copy is confirmed complete.
The app used to be a one-time purchase. Why is there a subscription now?
The original iOS app stored everything on your device only. Version 4 adds optional cloud
features — syncing between devices, backing up your photos and videos, and sharing records
with another adult. The subscription pays for ongoing server costs, support, and continued
development. The on-device iOS experience, if you purchased the iOS app in the past, does
not require you to subscribe.
Subscription, billing and trials
Will there be a free trial?
Yes — 7 days free on both the App Store and Google Play when Tantrum
Tracker launches. Store free trials are one per account, so it won't be available again to
anyone who has subscribed before.
What does Premium include?
Cloud sync across your devices, photo and video backup with a 5 GB
allowance, the full chart set, and Support Circle — sharing a child's records with up to
5 people. Premium also changes how you log:
Multiple selections per category — as many behaviors,
precipitators, responses, mitigators, and resolutions as actually applied, rather
than one of each.
Shared categories — custom triggers, places and responses stay
consistent across everyone in a Support Circle.
Can I use the app without subscribing?
If you purchased the original iOS app before version 4, yes — see
Upgrading from the original iOS app. Otherwise the app requires a
subscription after the 7-day free trial.
How do I cancel?
Subscriptions are billed by Apple or Google, so cancellation happens there — we cannot
cancel or refund on your behalf.
iPhone or iPad: Settings → tap your name → Subscriptions →
Tantrum Tracker → Cancel Subscription.
Android: Play Store → profile icon → Payments & subscriptions →
Subscriptions → Tantrum Tracker → Cancel.
I subscribed before and reinstalled the app. How do I get my subscription back?
Sign in with the same account, then use Restore Purchases on the
subscription screen. Make sure you are signed in to the same Apple ID or Google account you
originally purchased with.
I share subscriptions with my family through Apple. Does that cover Tantrum Tracker?
No. Apple's Family Sharing and Google Play's family library do not cover Tantrum Tracker
subscriptions. Each person who wants access needs their own subscription.
Your data and privacy
Where is my data stored?
If you subscribe, your records are stored on secure servers, encrypted in transit and at
rest, and reachable only by you and anyone you explicitly share with. If you use the free
legacy version, your data never leaves your device.
Is my child's information sold, shared, or used for advertising?
No. Tantrum Tracker contains no advertising, no analytics tracking, and no
advertising identifiers. We do not sell your child's information, and we do not share it
with advertisers or data brokers. Records go only to the people you choose to share them
with, through Support Circle.
Do you need my child's date of birth?
No. The app stores an age only. There is no date-of-birth field anywhere in
Tantrum Tracker.
What happens to my data if I cancel my subscription?
You get a 30-day grace period after a subscription ends, and we notify you
before anything changes.
If you originally purchased the app before version 4, your records are
moved back onto your device at the end of the grace period and you keep them.
If you subscribed to version 4 or later, your cloud data is
deleted at the end of the grace period. Before that happens, you can
resubscribe to keep everything, or save your photos and videos to your device.
How do I delete my account and everything in it?
Settings → Delete Account. This permanently removes your records, photos and videos, and
your account itself. It cannot be undone.
I deleted the app and reinstalled it — why am I still signed in?
That is expected. Your sign-in is stored in your device's secure keychain, which survives
deleting an app. Deleting the app does not sign you out or delete your data.
To fully end access on a device, sign out from Settings before deleting the app — and if you
are giving the device to someone else, erase the device rather than just removing the app.
Can I export my records?
Yes — you can export your tracking data as a CSV file, which opens in Excel, Numbers or
Google Sheets.
Can I use the app without creating an account?
If you purchased the original iOS app, yes — it works entirely on your device with no account.
Cloud features require an account, because they need somewhere to sync to.
Sharing with a co-parent, sitter or clinician
How do I share a child's records with someone else?
Settings → Support Circle → create a group, then invite by email address and choose their
role. They will see the invitation when they sign in.
Does the person I invite need their own subscription?
Yes. Every person with access needs their own subscription. This is not a family plan — each
account carries its own storage and usage.
What can each role do?
Owner — full control, including inviting and removing people and
deleting the group.
Editor — can add and change records.
Viewer — can see records but not change them.
How many people can I share with?
Up to 5 people per group on Premium.
Photos and video
Why hasn't my video uploaded?
Videos are compressed before upload, which takes a moment, and uploads only run while the app
is open and you have a connection. If a video is still very large after compression it cannot
be backed up to the cloud — it stays safely on your device and is marked with a badge in the
gallery.
How much storage do I get?
5 GB with Premium. As a rough guide that is around 9 hours of video, or a very large
number of photos. You can see your usage in Settings.
Does the app change or delete photos in my phone's photo library?
No. When you import from your photo library, the app makes its own copy and
never modifies or deletes your originals.
Why do my photos look slightly lower quality in the cloud?
Photos and videos are compressed before being backed up, so they use less of your storage
allowance and upload faster.
App Lock
I forgot my App Lock PIN.
If Face ID or Touch ID is set up, the lock screen tries it automatically, and you can tap
the button to try again — that's the quickest way back in. If biometrics fail, your device
passcode will unlock it.
If you're signed in to an account, you can also tap Forgot PIN?. You'll
be signed out and App Lock will be turned off, so signing back in with your account gets you
straight in. You can set a new PIN afterwards in Settings.
Widget and Apple Watch
My widget or Watch app isn't showing recent entries.
Open the main app once and let it finish loading — the widget and Watch app refresh from it.
If entries logged on the Watch are not appearing on your phone, open the app on your phone
while the Watch is nearby and connected.
About the app
Is Tantrum Tracker a medical or diagnostic tool?
No. Tantrum Tracker is an informational record-keeping tool. It does not
diagnose, treat, or provide medical advice, and it is not a medical device. The charts and
reports are there to help you observe patterns and share them with a professional who can
interpret them. Always consult a qualified healthcare provider about your child's health.
What languages does the app support?
English and Spanish.
How do I contact you?
Email [email protected] — we read every message and reply
as quickly as we can.
